So Foe...

it wasn't bad.

there were about 15/20 of us, in a very "classroom"-esque setting, sitting at individual workstations, as we all went through the process, with one person being the leader.

i was the fourth or fifth person to run through the process, and it was a breeze.

the main point stressed today is that we can never allow the caller, or candidate, to gain control of the call. they're calling, and we ask them the questions, never the other way around.

of course, if they ask us a question like where we are, we give them a generic response, like "the central recruiting office", and if they ask where that is, we flat out tell them that it's in chicago. from that point on, we must lead them into the next step of the process, otherwise all is pretty much lost.

a lot of us are getting used to the fact that it's okay to not know what to do, and when that happens, it's alright to put them on hold and ask for help from a supervisor. also, some of us had trouble realizing that if we get to a point in the process, and we realize that if we need to go back, there is always a way to do that. we're never really lost.

tonight i actually have homework. i have to fill out some tax forms, call a number and register myself for something, and read half of the employee manual.

it was hot as fuck here today in chicago, but it was COLD AS AN ICEBERG in that training room. i'll have to remember to bring a hoodie tomorrow.

i actually managed to get to and from work through the subway system, and at no point did i feel lost, or overcome by the complexity of it all.

sheeeit. i'm fuckin' hungry. i think j.a.'s gonna cook some fish. mmmm...