So Foe...

well, today was the last day of training.

we had 45 minutes to take the test, and that seemed like it flew right by.

there were a few questions that i skipped to come back to later, but i didn't have time. i was also dead wrong on one of my answers, so i got an 84.

so, i start monday.

after we took the tests we went downstairs to the call center to sit in with recruiters, and listen in on the calls, just to see how everything swings.
for some odd reason i got placed with one of the two spanish speaking recruiters who were working at the time. she was cool. bilingual. her name was sarai (pronounced "sada-e", i think...) and she was really cool.

then we went to lunch, and when we came back, it was about 1, and we were taken to a training area on the third floor where we took calls for 3 hours. some of them may have been fake calls, just to run us through things, and our calls were probably heavily monitored.

first time callers are a goddamned breeze. there isn't shit to it.

call backs, which are usually people calling back to reschedule, make sure their directions are right, or to confirm their appointments, were really throwing me off. when they call back, we should already have a file on them, and when we pull it up, they have a status, which is expressed in a two-part code, which tells us why they're calling, and for some reason, i just blanked on what the codes mean.

so i'm going to re-read that info over the weekend a few times, and hopefully on monday callbacks will go a little bit smoother.

also, out of our whole class, only one person failed.

and there's the one designated chick that everyone hates. i might have mentioned her earlier. yesterday she was really cool to have around, because she asked all the right questions, but as soon as we started doing examples, and having the procedure explained, she got really annoying, because she doesn't realize that while she's expected to bring a certain amount of enthusiasm and personality to the position, she doesn't realize that there are things you can and can not say to the candidates.

our instructor, dave (short bald black dude with glasses) will be telling us what we're supposed to say if a certain question is asked, and she'll reply with "but i would want to tell the candidate that they might want to look around for another job, if they're disqualified...", and dave is like "no, you wouldn't. you'd tell them exactly what you're supposed to tell them, and absolutely nothing else..."

i guess she just doesn't understand that things like that are going to lead to her either not passing the test, or eventually getting fired.

yep. she did fail. with a score of 61. sucks to be her. apparently she wasn't too crushed, as she claims she just got a job at a local restaurant called "leona's", which has at least a couple of locations here in chicago. once again, sucks to be her - you couldn't get me to work in the food service industry for all the money in the world.